Helpful Contacts & Support

Need support right away?
Counselling is not a crisis service. If you are in immediate danger or feel at risk of harm, please contact emergency services or one of the support organisations below.

Emergency Numbers in Switzerland (available 24/7)

  • International Emergency Number (Police / Ambulance): 📞 112 (routes your call to the appropriate service if you’re unsure). 

  • Police 📞117

  • Ambulance 📞144

  • Fire 📞118

  • Psychiatric Emergency Services (City of Zurich):
    📞 +41 44 421 21 21

 Emotional Support Lines

  • Die Dargebotene Hand 📞 143
    Confidential, free emotional support and listening service
    Website: www.143.ch
    📞 0800 143 000 (English phone line, daily 6pm–11pm)

Mental Health Crisis Services (Zurich)

  • Krisen-Interventions-Zentrum (Crisis Intervention Centre), Militärstrasse, Zurich

    📞 +41 58 384 65 00 (24/7, translators available including English)

  • Crisis Intervention Unit, Psychiatric University Clinic Zurich (PUK)

    📞 +41 44 296 73 10
    Website: www.pukzh.ch (German only)

  • Victim support: Violence against Women

    Zurich-based, German with some English information available

Support for Youth, Parents & Students

  • Helpline for Children & Youth 📞147
    Free, confidential support by phone, SMS, or chat
    Website: www.147.ch

  • Zurich Parenting Helpline
    Parenting advice and support (information available in English)
    📞 +41 44 261 88 66

  • Refuge for Girls (ages 13–17)
    Offers shelter and support for girls in crisis
    📞 +41 44 341 49 45

  • Nightline Zurich
    Anonymous support in English & German
    📞 +41 44 271 71 71
    Website: www.nightline.ch

Hospitals in Zurich

  • University Hospital Zurich (USZ) – Rämistrasse 100, 8091 Zürich

  • Stadtspital Triemli – Birmensdorferstrasse 497, 8063 Zürich

  • Stadtspital Waid – Tièchestrasse 99, 8037 Zürich

  • Kinderspital Zurich (Children’s Hospital) – Lenggstrasse 30, 8008, Zürich

18-24-Hour Pharmacies (Zurich)

  • Bellevue Apotheke – Theaterstrasse 14, 8001 Zürich
    📞 +41 44 266 62 22 https://bazh.ch/ (24 hours)

  • Bahnhof Apotheke – Bahnhofplatz 15, 8001 Zürich
    📞 +41 58 878 30 40 (open daily 7am-12am)

Outside Switzerland
If you are outside Switzerland, please call your local emergency number or search for a crisis helpline in your country.